Patient Resources
Patients
Appointments, forms, fees and practical information about using the practice.
Patient information and services
Find the right information, service or next step.
Which appointment should I book?
Use our quick guide to choose the right appointment length and booking type.
Choose an appointmentNew patients
Find out what to bring, how to register and what to expect at your first appointment.
New patient informationForms and documents
Find registration, medical-record transfer and other patient documents.
Browse forms and documentsFees and billing
Review common consultation fees, bulk-billing eligibility and payment information.
View fees and billingHealth Library
Preparation guides, aftercare, home monitoring and practical information for better long-term health.
Browse the Health LibraryAppointment check-in
See how to check in using the reception kiosk or HotDoc app when you arrive.
View the check-in guideUsing the practice
Find practical details about appointments, prescriptions, referrals, results and support available through the practice.
Appointments
Booking an Appointment - To minimize waiting times, our practice operates on an appointment-based system. You can schedule an appointment by either calling us at (07) 3341 2022 or booking online through the HotDoc platform. Our standard appointment slot is 15 minutes. However, if you have a complex issue or multiple concerns to discuss, we kindly ask that you arrange for a longer appointment.
For urgent same-day concerns, please call the practice so our team can advise you on the next available option. Routine appointments can be booked online or by phone.
Telehealth Appointments - Telehealth appointments are available to patients who have previously attended the practice within the previous 12 months.
WorkCover and Insurance Appointments - If your consultation relates to WorkCover or insurance matters, please notify your employer or insurer before your appointment. We may need your claim number, case manager details, and other relevant contact information to confirm billing arrangements.
Fees & Billing
We are a mixed billing practice.
Fees are effective from . Medicare rebates are based on current MBS rebates and may change.
Common weekday consultation fees
Most patients want to know the upfront fee, Medicare rebate and out-of-pocket cost. Common weekday consultation fees are shown below, with the full fee schedule further down the page.
Medicare rebate $45.05 · Gap $44.95
Medicare rebate $87.10 · Gap $72.90
Medicare rebate $128.35 · Gap $121.65
Bulk billing
On weekdays only, bulk billing is available for patients with a valid Medicare card in the following groups:
- Pensioner Concession Cards and Health Care Cards
- Children under the age of 16
- DVA Gold Cards
We also bulk bill eligible preventive health services for all patients, including:
- Health Assessments, subject to eligibility
- Domiciliary Medication Management Review
- Chronic Disease Management Plan and Review of Chronic Disease Management Plan
- Implanon insertion and removal
- Influenza vaccinations
For privately billed consultations, payment is made on the day. Medicare rebates can usually be processed straight away or submitted online after your appointment.
Please note: Dr Kimberley Golding privately bills all consultations and does not bulk bill pensioners, Health Care Card holders, children, or DVA patients. Preventive health services such as Health Assessments, Chronic Disease Management Plans and Reviews, and influenza vaccinations will continue to be bulk billed where eligible. Other doctors at the practice continue to offer mixed billing for eligible patients.
Dr Jessica O’Loughlin — ADHD consultation fees
ADHD consultations with Dr Jessica O'Loughlin are privately billed for all patients. Consultations for all other conditions follow the practice's standard billing policy.
| Face to Face/Phone/Video | Time | Item* | Fees | Rebate | Out of Pocket |
|---|---|---|---|---|---|
| Short ADHD consultation | 15 mins | 23 | $100.00 | $45.05 | $54.95 |
| Standard ADHD review | 30 mins | 36 | $200.00 | $87.10 | $112.90 |
| New or complex ADHD review | 60 mins | 123 | $400.00 | $207.90 | $192.10 |
* The Medicare item and rebate shown are indicative. The item claimed and rebate paid depend on the service provided and the patient's Medicare eligibility. Please confirm the expected fee when booking.
Consultation Fees - Monday to Friday
Fees vary depending on appointment length.
| Face to Face/Phone/Video | Time | Fees | Rebate | Out of Pocket |
|---|---|---|---|---|
| Short Consult | <6 mins | $60.00 | $20.55 | $39.45 |
| Standard Consult | 6 to less than 20 mins | $90.00 | $45.05 | $44.95 |
| Long Consult | At least 20 mins | $160.00 | $87.10 | $72.90 |
| Prolonged Consult | At least 40 mins | $250.00 | $128.35 | $121.65 |
| GP Mental Health Plan Standard | At least 20 mins | $180.00 | $108.95 | $71.05 |
| GP Mental Health Plan Long | At least 40 mins | $270.00 | $160.50 | $109.50 |
| Menopause and Perimenopause Health Assessment | At least 20 mins | $175.00 | $104.55 | $70.45 |
* Long and prolonged phone consultations are available to patients enrolled in MyMedicare at this practice.
Consultation Fees - Saturday
Fees vary depending on appointment length. Saturday appointments are privately billed unless a specific exception has been confirmed by the practice.
| Face to Face/Phone/Video | Time | Fees | Rebate | Out of Pocket |
|---|---|---|---|---|
| Short Consult | <6 mins | $70.00 | $20.55 | $49.45 |
| Standard Consult | 6 to less than 20 mins | $110.00 | $45.05 | $64.95 |
| Long Consult | At least 20 mins | $185.00 | $87.10 | $97.90 |
| Prolonged Consult | At least 40 mins | $290.00 | $128.35 | $161.65 |
Procedures
Initial consultation: Please discuss the procedure and expected fees with your doctor before booking.
Treatment room and consumable fees: Some procedures also incur a treatment room and consumables fee to cover nursing support and supplies.
Medicare rebates for procedures depend on Medicare eligibility, the item number claimed and the clinical service provided.
Procedure Fees
| Diagnostic Procedure | Fees | Treatment Room / Consumables | Total Fees | Rebate | Out of Pocket |
|---|---|---|---|---|---|
| Pregnancy Test | $15.00 | NIL | $15.00 | $8.65 | $6.35 |
| Electrocardiogram (ECG) | $49.65 | $25.00 | $74.65 | $24.65 | $50.00 |
| Spirometry - Diagnostic | $66.90 | $25.00 | $91.90 | $41.90 | $50.00 |
| Spirometry - Monitoring | $45.90 | $25.00 | $70.90 | $20.90 | $50.00 |
| Ear Syringing | $90.00 | $50.00 | $140.00 | $43.90 | $96.10 |
| Ear Micro-Suction - infection or debris requiring removal to examine the eardrum | $195.00 | $25.00 | $220.00 | $111.85 | $108.15 |
| Ear Micro-Suction - earwax only, not eligible | $160.00 | $25.00 | $185.00 | $87.10 | $97.90 |
| Cryotherapy | $40.20 | NIL | $40.20 | $40.20 | NIL |
| Biopsy | $78.15 | $25.00 | $103.15 | $53.15 | $50.00 |
| Dressing Change | $20.00 | NIL | $20.00 | NIL | $20.00 |
| Other Minor Skin Procedures | Varies depending on complexity | $50.00 | Varies | Varies | $50.00+ |
| Iron Infusion | $205.00 | $25.00 | $230.00 | $87.10 | $142.90 |
| Venesection | $195.00 | $25.00 | $220.00 | $74.25 | $145.75 |
Other Fees
| Item | Fees | Treatment Room / Consumables | Total Fees | Rebate | Out of Pocket |
|---|---|---|---|---|---|
| Cancellation / DNA Fees | $45.00 | N/A | $45.00 | N/A | $45.00 |
| Commercial Driver's Assessment | $180.00 | N/A | $180.00 | N/A | $180.00 |
| Pre-Employment Medical | $180.00 | N/A | $180.00 | N/A | $180.00 |
| Private Vaccines - Adacel / Boostrix | $60.00 | N/A | $60.00 | N/A | $60.00 |
| Routine Requests - Scripts (HotDoc)* | $39.95 | N/A | $39.95 | N/A | $39.95 |
* Routine script request is for medications previously prescribed by our clinic when no appointment is available. This service is not Medicare-rebatable.
Payment and Medicare Rebates
We accept cash, debit cards, and credit cards for payment on the day.
A small surcharge applies to card payments to cover bank processing costs, in line with RBA requirements.
After your appointment, we can help you claim your Medicare rebate in one of two ways:
- Instant rebate, debit card only: We can process your rebate claim directly through our Tyro terminal using your debit card. Credit cards are not accepted for this method.
- Online rebate submission: We can submit your rebate claim electronically to Medicare for online assessment. This typically leads to a deposit in your Medicare-linked bank account within 48 hours.
Some less common procedures or appointment types may not be eligible for immediate rebate processing.
Prescriptions
For medication review or a new prescription, book an appointment through HotDoc, preferably with your usual GP.
For an existing regular medication, use a repeat-prescription request in HotDoc if that option is offered to you. A doctor may still require an appointment before prescribing.
Open HotDocRepeat requests are not suitable for urgent medication needs, new medicines, or controlled and high-risk medicines. Please plan ahead and book an appointment when required.
Referrals
New referrals require an appointment so your GP can assess the request and include current clinical information. Book through HotDoc, preferably with your usual GP.
If HotDoc offers you a supported repeat-referral request for an existing specialist and unchanged condition, you may use that option. Your GP may still require an appointment.
Open HotDocArrange referrals before the specialist appointment. Call reception if you are unsure which appointment or request is appropriate.
Results and Follow-Up
We will contact you if a result requires further action. If your doctor has asked you to discuss a result, book a follow-up appointment through HotDoc, preferably with your usual GP.
Call the practice if you are unsure whether a result has been received or what follow-up was requested. Reception staff cannot interpret results or provide medical advice.
Cancellation Policy
We understand that plans can change. If you need to cancel an appointment, we ask that you give at least 2 hours' notice where possible so we can offer the appointment to another patient.
If you do not attend a scheduled appointment or cancel without enough notice, a cancellation fee may apply in line with our fee schedule. This fee must be paid in full before future appointments can be booked.
After-Hours Care
For non-emergency medical needs outside our regular opening hours, we recommend contacting the National Home Doctor Service on 13 74 25. They provide after-hours medical care and can assist with urgent concerns that cannot wait until the practice reopens.
Emergency: If you are experiencing a medical emergency, call 000 immediately or go to the nearest emergency department.
Home Visits
We usually recommend attending the practice, where we have the equipment needed to provide the best care. If attending the practice is not possible, home visits may be available for regular patients who live locally, at the doctor’s discretion.
Interpreter Services
Our doctors can access free interpreting services through TIS National for patients with a Medicare card. If you need help communicating in English, please contact us before your appointment so we can arrange a phone or on-site interpreter where available.
Reminders
Our practice is committed to preventive health care, so we use a reminder system to let patients know about upcoming or overdue care, such as management plan reviews, diabetes reviews, and cervical screening.
Most reminders are sent electronically through HotDoc, but we may also contact you by letter or phone. If you do not wish to receive these reminders, please let our reception staff know.
Looking for information about how we handle your personal and health information? Read our privacy policy.
Need Help?
Speak with our team if you need help finding the right information
If you have questions about appointments, fees, scripts, or referrals, our reception team can help direct you to the right information or next step.