Patients
Privacy policy
How we collect, use, protect and provide access to your personal and health information.
Your privacy at Rochedale Family Practice
We collect personal and health information so we can provide safe healthcare, arrange investigations and referrals, follow up results, process claims and payments, communicate with you, and meet our legal and professional responsibilities.
What we may collect
This may include identity and contact details, clinical information and health history, Medicare and other health identifiers, billing information, appointment and communication records, and information from other healthcare providers involved in your care.
How information may be used or shared
Information may be shared with healthcare providers and authorised services involved in your care, Medicare, DVA, health funds, My Health Record and approved practice service providers. We may also disclose information where required or authorised by law.
AI-assisted documentation
Approved tools may help clinicians prepare draft notes and related documentation. They do not replace clinical judgement. Your clinician reviews and remains responsible for the final record. You will be informed and consent sought before a tool listens to, transcribes or records a consultation where required.
Your choices and rights
- Ask about dealing with us anonymously or under a pseudonym where lawful and practical.
- Request access to, or correction of, personal information we hold about you.
- Raise a privacy concern with our Privacy Officer.
Privacy questions or complaints
Privacy Officer: Jessica Ting, Operations & Business Manager
reception@rochedalefp.com.au
(07) 3341 2022
Rochedale Health · 1/734 Underwood Road · Rochedale South QLD 4123
Privacy Collection Notice · Version 1.0 · 15 September 2026